Getting Your WSIB File
Information adopted from the Ontario Worker Adviser (OWA) website. Used with permission.
What is a Workplace Safety & Insurance Board (WSIB) claim file?
The WSIB creates a claim file whenever a work-related injury or disease is reported to them. Your WSIB file will include all the documents related to your injury or disease claim. It can include documents submitted to the WSIB by you, your doctor, and your employer, as well as documents created by WSIB employees.
Every claim file has a unique number. WSIB employees will request your claim number every time you talk to them.
A claim file is divided into sections separated by blue title pages. Each section of the file starts with the most recent document and then goes back in time. In 2016, the WSIB established a claim file system, which now includes sections such as:
- Correspondence
- No File Section
- Memo
- Forms
- Medical
- Appeals
- Investigation
- Non-Economic Loss
- Return to Work
- Quality of Life
- Other
- Regulatory Services Division
- No Access
- Payment
- Healthcare
- Synopsis
How do I get copies of my WSIB file?
Upon completion of an Intent to Object Form (see instructions for the form here) the WSIB automatically processes a copy of the claim file and an Appeal Readiness Form. If you have asked the Workers’ Compensation Department to assist with your appeal we will get the copy of the claim file. However, if you wish to have a copy a written request can be sent to the WSIB.
Who can get a copy of my claim file?
You, or your representative on your behalf, can get a copy of your file.
If the employer you worked for at the time of your accident objects to a decision about your claim, the WSIB will send the entire file to the employer, except for the medical reports. You can object to the release of medical information by the WSIB to your employer. You should obtain advice before objecting to the release of medical information because it is often difficult to continue the objection successfully.